Raising concern about the HTA

If you have a concern about the way that the HTA or a member of our staff has exercised or failed to exercise our functions, you can complain to the HTA by contacting us via the contact form at the bottom of the contact us page. 

You will need to supply us with a name and a contact email or phone number. We will also need details of your complaint, and any supporting documentation. 

Once we receive a complaint, our Complaints Officer will arrange for an investigation to take place. 

The time taken to conduct an investigation may vary depending on the urgency and complexity of the complaint. However, we will acknowledge receipt of all complaints within three 3 working days and respond to complaints within 20 working days. If we cannot respond within this timeframe, we will inform you and tell you when a response will be due. 

If you are dissatisfied with our final response, you can requests a review, which will be completed within 20 working days 

Further information about how we handle complaints about the HTA can be found in the HTA’s complaints policy and Standard Operating Procedure.