Our delivery objectives are:
- Deliver a right touch program of licensing, inspection and incident reporting, targeting our resources where there is most risk to public confidence and patient safety;
- Deliver effective regulation of living donation;
- Provide high quality advice and guidance in a timely way to support professionals, Government and the public in matters within our remit;
- Be consistent and transparent in our decision-making and regulatory action, supporting those licence holders who are committed to achieving high quality and dealing firmly and fairly with those who do not comply with our standards;
- Inform and involve people with a professional or personal interest in the areas we regulate in matters that are important to them and influence them in matters that are important to us;
- Maintain our strategic relationships with other regulators operating in the health sector.
During 2018/19, we will:
- Use our knowledge of risk in each sector to drive the delivery of the right mix of regulatory tools to support and superintend compliance;
- Undertake a risk based program of site visits which provide assurance that standards are being maintained;
- Publish exception-based reports of inspections in the interests of transparency and to share learning;
- Take a proportionate and risk-based approach to non-compliance, and ensure there where there are shortfalls against standards, these are rectified within agreed timescales;
- Ensure that decisions on living organ donation cases meet agreed service standards in a way that provides the necessary protections;
- Engage with, and involve, public, Government and professional stakeholders in our work using a wide variety of channels;
- Provide high quality and timely responses to enquiries from professionals, the public and the media.
Last updated on: 22 May 2018